Conflict Resolution Services

Unresolved conflict in the workplace not only impacts individuals on a personal level but can involve significant costs to the workplace itself. Research suggests that 40% of a manager's time is typically spent addressing conflict in the workplace and that unresolved conflict represents the largest reducible cost in many businesses. Research also tells us that:

  • 30% of employees seek help for work-related conflict
  • Chronic unresolved conflict acts as a decisive factor in 50% of resignations
  • Over 65% of performance problems result from strained relationships between employees, not from deficits in individual’s skills or motivations


At Psychology Solutions we offers a comprehensive range of workplace conflict resolution services for you to choice from. Below is an outline of the services we provide in this space. Please don’t hesitate to contact us to discuss how we can assist with your particular conflict situation.


Workplace Conflict Coaching & Mediation Program

Our comprehensive Workplace Conflict Coaching & Mediation Program helps parties to resolve conflict in a meaningful and sustained way. Our facilitative model utilises a predefined methodology in order to:

  • Assess whether mediation is the optimal approach.
  • Provide parties with the opportunity to analyse their conflict in new and structured ways (which often facilitates a change in perspectives, attitudes and beliefs about the situation).
  • Prepare parties for interaction during mediation and/or future interactions.


A key tenent of our Mediation Program is building the parties' capacity to understand and effectively manage conflict before attending joint mediation. Research has shown that positive conflict resolution outcomes are more likely when individuals have enhanced conflict management skills. The diagram below gives you an overview of the stages involved in our Mediation Program. If you have any questions or would like a more detailed description of our Mediation Program please don't hesitate to contact us.



Conflict Workshops

Psychology Solutions currently offers two conflict resolution workshops. Below is an outline of our conflict workshop but if you would like a more detailed description or have any questions please don’t hesitate to contact us.


Preparing for Difficult Conversations

This is a 2 hour workshop which introduces participants to a tool for preparing for and engaging in a difficult conversation. The workshop helps participants to better understand the role of self-awareness, mindset and emotions in conducting a difficult conversation effectively; as well as communication strategies that can positively influence a difficult conversation. By the end of the workshop participants will walk away with a structured process to help them better plan and conduct their own difficult conversations.


Conflict Coaching for Leaders

This is a 4 hour workshop which is targeted towards leaders and HR consultants. It introduces leaders to a process for coaching other to address workplace conflict situations in a way that develops their employees’ capabilities rather than assuming direct responsibility for addressing the issue themselves. By the end of this workshop participants will have a thorough understanding of our conflict coaching model as well as burgeoning skills to start using this model in their workplaces.


Conflict Coaching

Our conflict coaching services gives you an opportunity to examine your conflict situation one-on-one with an experienced professional. The coaching process often helps you to increase your level of insight and broaden your perspective on your conflict situation. The process also helps you to generate multiple options for resolving your conflict situation, as well as reality testing and practicing your preferred options. Most importantly it helps you to design your own personal approach to the conflict that is the most likely to help you achieve your ideal outcome.


We pride ourselves on the high quality services we offer to our corporate clients. View our full range of corporate psychology services. To discuss our conflict coaching service or any of our other conflict resolution services please don’t hesitate to contact us at Psychology Solutions.

Contact Details

P  (07) 5593 2219

F  (07) 5593 2217

Psychology Solutions
3a/128 Varsity Pde,
Varsity Lakes QLD 4227


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